Provide Great Customer Service To Build Your Brand
In this episode we are joined by Ethan Song! Ethan founded and successfully sold the sustainable apparel brand, Frank & Oak.
Nick and Ethan dive into the key pillars of customer service, how to make customer service personal, the future of customer communication and much more!
Rare Circles: https://www.rarecircles.com/
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Spec: https://spec.digital/
0:00 Introduction
1:29 About Ethan
4:57 The key pillars of customer service
9:39 How to make customer service personal
16:55 Creating different customer experiences
20:00 Brand advocates
27:28 Test & learn
31:57 The future of customer communication
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Please watch: "Boost Your Shopify Sales: 5 Easy Steps To Double Your Revenue"
https://www.youtube.com/watch?v=Aa73gpoD5JE
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